This procedure is more drastic than anything we’ve suggested that’s why it’s the last troubleshooting option for you.
#Oovoo video chat not wokring software#
If nothing has worked up to this point, you’ll have to revert your software settings to defaults by performing a factory reset. Return software settings to defaults (factory reset).Ī lot of network connection problems are due to software bugs.
#Oovoo video chat not wokring how to#
You can follow the steps in this post to see how to clear network settings. This can sometimes prove useful if there’s a connection problem after inserting a new SIM, or after installing an update. If disconnecting from a network won’t work, a good follow up troubleshooting step is to clear the network settings in your device.
Clear network configuration (reset network settings).This procedure is only for a moment and won’t result in banning you from reconnecting to your network. If video call is still not working on your Samsung phone or tablet, we say try to disable network connection. Some network problems may be fixed by temporarily disconnecting a device from your network operator. NOTE: If you’re using a different app when doing a video call, consider following the same troubleshooting steps in this guide. For the Phone app, clearing the data will erase your call logs or history.įind out how to clear an app cache and data in this post. Depending on the app, this may delete data that you may not recover afterwards. These files are compiled again afterwards so there’s no danger in clearing them at this point.ĭeleting an app’s data is more drastic as it returns the app to its factory defaults. Be sure that you force close the Phone app before clearing its cache or data.Ĭlearing an app cache means getting rid of temporary set of files associated with an app. This is often an effective solution to some types of app issues. To troubleshoot the app, there are three things that you can do: force quit, clear cache, and clear data.įorce quitting an app is basically just closing it to prevent it from running in the background. Some cases of video calling issues are caused by a faulty Phone app. Be sure to restart your phone or tablet before attempting to initiate a video call. Some computers like smartphones may develop bugs if they’re left running for a long time. This means rebooting your Samsung device. Just continue to follow the rest of our suggested solutions below. If you can’t nail the exact cause, that’s okay. Use common sense and Google to find out what may be the cause of the error you’re getting. As video calling feature errors may vary by phone models and carrier, there’s no particular list of errors that we can provide.
If there’s an error telling you that the signal may be bad, take heed and try to improve the situation by relocating.
In general, video calling works normally but in cases when they failed, it’s most likely due to poor connection. Errors are sometimes key in fixing a problem and they can point to a solution. If there’s an error showing up when video calling fails, be sure that you take note of it. If you’re inside a building, the signal may be cutting out so be sure to relocate to a better position where there’s good reception. Anything lower than that may affect the quality of the call as well as the mobile data connection, which is necessary in video calling. Make sure that you are in a good, open location and that the signal bars in your Samsung device is showing at least 3 bars. Like a regular voice call, video chat or call requires solid connection to your network in order to work. There are a number of troubleshooting steps that you must perform in order to fix voice call issues on a Samsung device.
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